- The global virtual queue management system market was valued at US$ 270.76 Mn in 2018 and is anticipated to witness a compound annual growth rate of 4.4% over the forecast period.
- Virtual management of queues enables businesses to manage the staff efficiently and ensure a better return on investment (ROI). These systems provide data on peak hours which enables enterprises to deploy sufficient number of employees to cater the high flow of customers, thus increasing customer satisfaction and experience.
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- Businesses are adopting virtual queuing systems to avoid crowded waiting rooms and practice social distancing amidst the outbreak of COVID-19 pandemic. Retail stores, hospitals & clinics and government offices are rapidly adopting queue management system to control the number of customers in the premises and eliminate physical waiting queues.
- The benefits offered by mobile based platform such as contactless check-in, less crowded counters and others are driving their share in global virtual queue management system market.
- Cloud based solutions are gaining momentum in global virtual queue management system market due to their easy deployment and business intelligence capabilities, which empowers enterprises to draw decisive insights on consumer and employee data.
- North America held the highest share in the global virtual queue management system market in 2018. The enterprises in Asia Pacific are substantially investing towards digital transformation, which is aiding the deployment of queue management systems, and is further anticipated to supplement the region’s growth in the global market.
- Some of the players operating in the global virtual queue management system market are accesso Technology Group, plc., Advantech Co., Ltd, AKIS Technologies, AURIONPRO, eGlobe IT Solutions, Hague Australia, Lavi Industries, Ombori, Qmatic, Qudini, Queue-it, SEDCO, Service Systems (Pty) Ltd, Skiplino, Tensator, TimeFree, TimeTrade, VirtuaQ and Wavetec amongst others.
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The detailed research study provides qualitative and quantitative analysis of global virtual queue management system market. The market has been analyzed from demand as well as supply side. The demand side analysis covers market revenue across regions and further across all the major countries. The supply side analysis covers the major market players and their regional and global presence and strategies. The geographical analysis done emphasizes on each of the major countries across North America, Europe, Asia Pacific, Middle East & Africa and Latin America.
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