The expected impact of 2020 on the retail industry

In order to get a view of the industry as another decade unfolds, we asked Mr. Doug Stephens' expertise who has two decades of executive experience, as well as, two books to guide us with his knowledge. He has declared himself and his business of consultancy as the Retail Prophet (with respect to focus on the future).

The discussion that took place between Daphne Howland, a Retail Dive Senior Reporter, and Stephens over email was....